betme Platform Privacy Notice

This page describes what we collect when you use betme and how we keep that data protected. We operate an online entertainment service available where local law permits, and we take your privacy seriously across every interaction—from account registration through payment processing and live-game sessions.

We collect personal information to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment), and to manage your account on our platform. Our servers may sit outside your jurisdiction, but we apply consistent security protocols to all data we hold, whether you're accessing betme from Jakarta, Surabaya, Bandung, or Medan.

Our servers, payment processors, and support infrastructure are designed to separate your gaming activity from financial transactions. When you play live blackjack, track Liga 1 fixtures, or spin slots like Aviator, each session logs only the data necessary to deliver that service and to comply with anti-fraud and age-verification rules in supported jurisdictions.

What Data We Collect on betme

We collect the following categories of information:

Registration and identity data

We collect your email address, phone number, full name, date of birth, and national ID number when you open a betme account. We use this information to verify you are of legal age and to prevent duplicate accounts. Your date of birth is encrypted and stored separately from your profile.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, or a bank virtual account (online payment, e-wallet, mobile banking, local payment), we log the transaction amount, timestamp, payment method, and reference ID. We do not store your full card number or wallet PIN. Our payment processors handle encryption; we receive only a confirmation token and your account balance update.

Gaming and session data

We log your bets, game outcomes, and session duration for football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports (Mobile Legends, Free Fire, PUBG Mobile). This data helps us detect fraud and settle disputes.

Device and network data

We record your IP address, device type, browser version, and operating system. This allows us to spot unusual login patterns and to block accounts suspected of compromise. We also track your location at the country level (not street address) to enforce jurisdiction restrictions.

Your Rights and Our Security Practices on betme

We undertake the following commitments to protect your privacy:

• Access and correction: You may request a copy of all personal data we hold about you or ask us to correct inaccurate information. Contact our support team via email or in-app messenger.
• Deletion: Upon your written request, we may delete your betme account and associated data, subject to legal retention obligations and any outstanding disputes.
• Data portability: We can export your account history and transaction records in a portable format (CSV or JSON) if you need to move to another service.
• Encryption in transit: All communication between your device and our betme servers uses TLS 1.2 or higher. Your password is hashed and salted; we never store it in plain text.
• Third-party processors: We share data only with our payment gateway partners, identity-verification vendors, and fraud-detection services. Each processor signs a data-processing agreement and commits to the same security standard.

Cookies and tracking

Our betme platform uses cookies to store your login session, language preference, and bet history on your device. We do not use third-party advertising cookies or sell your data to marketers. You can disable cookies in your browser settings, though this may limit the functionality of your betme account.

Contact and disputes

If you have questions about our privacy policy or wish to exercise your rights, please contact our support team. We respond to privacy requests within 30 days. If you believe we have mishandled your data, you may escalate your complaint to the data-protection authority in your jurisdiction. Our policy applies to all users of betme, regardless of location, though the scope of your rights may depend on local law where you reside.

We at betme see privacy as a foundation, not a feature. Your data belongs to you; we are custodians, not owners.

This policy was last updated in alignment with current anti-fraud and data-protection standards across supported jurisdictions. We review and amend our practices annually or whenever we introduce new services (such as new payment methods during Idul Fitri or Idul Adha promotions, or expanded coverage for Piala Indonesia or Piala AFF tournaments). All policy changes are notified to your registered email, and continued use of betme after the update constitutes acceptance.